HELP & COMMUNITY

Support Center & FAQ

Everything you need to know about our Minecraft server nodes, network infrastructure, billing, and technical assistance.

KNOWLEDGE BASE

Common Questions

AMD Ryzen™ 9 9950X delivers peak gaming single-thread clock speeds (5.7 GHz) with DDR5, ideal for heavy modpacks and crowded worlds. Intel reaches up to 6.0 GHz boost for maximum single-core tick efficiency. AMD EPYC™ Genoa offers large DDR5 ECC memory allocations ideal for large BungeeCord / Velocity networks.

All Minecraft servers are provisioned automatically in under 60 seconds. Once your order is placed, your server IP, port, and SFTP credentials will be ready immediately.

Yes. You can switch between any Minecraft server software or version (Vanilla, Paper, Purpur, Fabric, Forge, NeoForge, Spigot) with 1 click in our control panel without losing world data.

Incoming traffic is inspected at line-rate across 16 global scrubbing centers. Bot queries, handshake exploits, and high-volume UDP floods are scrubbed in under 500ms, allowing genuine players through with 0ms added jitter.

Cloud VPS and Bare-Metal Dedicated infrastructure are in final hardware benchmarking and rack installation. They will officially launch in Q4 2026. You can sign up on our Cloud VPS page for an early 40% launch code.

Yes! We provide a complete 24-hour money-back guarantee on all new Minecraft server plans. If you are not 100% satisfied with your latency, tick performance, or control panel within the first 24 hours of ordering, submit a quick ticket or ping us on Discord for an immediate, full 100% refund. Read our full 24-Hour Refund Policy here.

GET IN TOUCH

Direct Channels

Discord Community (ID: 1526551750448910336)

Join our official Discord community for live chat, giveaways, and 24/7 staff help.

Join Discord Community →

24/7 Email Help Desk

Priority technical support and migration assistance.

support@hostlixo.com →

Free World Migration

Moving from another host? Our team transfers your worlds, plugins, and configs with zero downtime.

Send Support Ticket

We respond to all inquiries within 15 minutes.